Lucy & Luke Pickleball Sussex (LLPS)
This policy applies only to coaching sessions, social sessions, tournaments and competitions organised and managed by LLPS.
Cancellations made more than 72 hours before the session are eligible for full LLPS account credit.
Cancellations within 72 hours are not normally eligible for account credit. Requests will be considered in accordance with applicable consumer rights and any losses LLPS can reasonably recover.
Non-attendance does not normally qualify for credit.
This includes DUPR tournaments, round robins, doubles, mixed doubles, fun tournaments and any other competitions organised by LLPS.
Cancellations made more than 7 days before the tournament are eligible for full LLPS account credit.
Cancellations within 7 days are not normally eligible for full credit. Requests will be considered based on costs incurred, whether the place can be filled and applicable consumer rights.
Non-attendance does not normally qualify for credit.
Eligible cancellation credits are added to the customer's existing LLPS account by an administrator.
Account credit can be used towards future eligible LLPS bookings.
Account credit does not expire.
Monetary refunds are not normally offered for customer cancellations, except where required by law.
If LLPS cancels a session or tournament, customers can choose a full refund to their original payment method or equivalent LLPS account credit.
LLPS may advertise or promote sessions, tournaments and events organised by independent third-party providers.
These events are not covered by the LLPS Cancellation & Account Credit Policy unless LLPS is expressly identified as the organiser and booking provider.
Third-party bookings are subject to the relevant organiser's own cancellation, refund and booking terms.
Cancellation and refund requests for third-party events should be directed to the relevant organiser.
LLPS account credit cannot normally be used for third-party bookings.
We understand that illness, injury and emergencies happen. Please contact LLPS as soon as possible.
Requests will be considered individually.
Please email llps@email.com with your name, booking details and event date.
Nothing in this policy affects your statutory consumer rights. Where a monetary refund is legally required, customers will not be required to accept account credit instead.
This policy applies to LLPS-organised bookings only.